broncolor Canada Service
Repair Centre
broncolor Canada Service Centre
c/o Amplis Foto Inc.
22 Telson Road
Markham, ON L3R 1E5
Email: service.desk@amplis.com
Tel: 905-477-4111
Hours of Operation:
Mon-Fri: 8:00am – 4:00pm
Ensure your equipment is properly packed before sending it for repair!
Pack your equipment so there is no room for movement
Use two boxes. Find a box that just fits your equipment. Inside this box, house your equipment in a sealed bag (to protect from lint) and then use materials such as bubblewrap or newspaper to secure your equipment in place. The packing should be very tight. Make sure your equipment does not have room to move around. We strongly recommend that you pack this box inside another box that is lined with additional filler materials.
Make sure you label your package
You should clearly label your box with “From” and “To” addresses. We strongly recommend that you cover the label with clear tape to ensure it is protected from water or tearing during shipping.
Include a detailed problem description & provide full contact information
Inside the box, please write a detailed description of your problem. We recommend you include all necessary accessories such as protecting glasses, protective caps and power cords.
Ensure you send your package “Tracked”. Insurance is at your discretion but recommended.
For warranty service eligibility, a copy of a sales receipt from a broncolor authorized Canadian dealer is required detailing the dealer’s name, address, telephone number, date of purchase, broncolor product with model number and serial number. Please see this page for a list of authorized broncolor Canada dealers.
Repairs are covered by a 90 day guarantee against potential manufacturing defects in the repair parts. This guarantee only applies to the component(s) repaired and not to any other components in the same unit.
Disclaimers
broncolor Canada, Amplis Foto, its employees and authorized agents shall not be liable for any injury, loss damage direct or indirect or consequence arising out of the use or the inability to use the broncolor product. This warranty is in lieu of all other warranties expressed or implied.
You should always retain your original proof of purchase for your records. You must present your dated proof of purchase that includes the model number, serial number, price and address of your authorized broncolor partner in Canada if you are in need of warranty or repair service.
Please note that broncolor Canada and its authorized partners reserve the right to refuse service and/or warranty claims for products which are being presented to a dealer who was not the selling dealer and/or have not been purchased from an authorized Canadian broncolor dealer. Products not purchased from authorized broncolor Canada partners may be eligible for paid service, at the discretion of broncolor Canada and Amplis Foto. If the broncolor product in need of service requires CSA inspection, has not been approved or is missing its CSA approval label, this service may be offered by broncolor Canada and Amplis Foto as a paid service to the consumer. Requisite CSA approval must be attained prior to any service performed, except for any modifications necessary to ensure CSA approval. broncolor Canada Service will advise of all modifications and costs prior to submitting your product for CSA approval.
You may have additional rights and privileges under local law and broncolor Canada’s warranty is provided in addition to any rights provided under relevant laws.